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Lovely Travelocity SNAFU

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Sep. 16th, 2010 | 07:56 am

So I get a call yesterday while I'm at a business lunch (very successful, BTW) from Travelocity. An absolutely unintelligible man (Indian or Pakistani, and I usually have no trouble with their accents) tells me that i have a missed connection on my flight returning from Jordan in November, and asks if I have received an email from the airline. I say no, and he asks for my email (Travelocity doesn't have it???) and promises to email me. This morning, not having received anything, I look at my flight schedule online and sure enough, British Midland has changed the time of my last flight so that it departs an hour and a half before I arrive in Chicago. I am now on hold with a very nice, intelligible agent from Travelocity who is trying to straighten it all out for me, with very little cooperation from British Midland. There was a possibility that woould work, but they aren't allowed to book joint flights with British Airways for some reason, probably monopoly laws. They offered me one which got me in to phoenix four hours later, extending my trip to 28 hours from 24, and arriving in Phoenix at midnight, then having to take a two hour shuttle home. I said no way. Then they offered me one if I would stay overnight in London. I said sure if they pay for the hotel. LOL! Now she is back talking with them to see if they can do it with me staying an extra day in Jordan.

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